Karriere | The Chedi El Gouna

Job Purpose

The Chedi El Gouna is looking for a Therapist responsible for executing the massages for the guests and members of the club.

Key Responsibilities

Responsible for massages and activities related to massage
Responsible for the safety of the guests in the massage room.
Cleans the massage room accordingly to the schedule provided by the supervisor.
Ensures that all activities inside the massage room meet the standards as set by Company.
Helps promote the massages to the members and the hotel guests.
Responsible that the hotel rules and regulations are strictly adhered to as well as the local rules and customs of the country.
Maintains appropriate standards of conduct, dress, hygiene, uniform appearance, and posture of themselves and all personnel involved in the massage room operation.
Monitor stock levels of oils and creams and ensures that sufficient amounts are kept available at all times.
Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
Understands and strictly adheres to the Rules & Regulations established in the Employees Handbook and the Hotel’s policy on Fire, Hygiene, Health & Safety.
Ensures that all potential and real hazards are reported and rectified immediately.
Understands and strictly adheres to the Hotel’s Employee rules & regulations.
Reports for duty punctually wearing the correct uniform and name tag at all times.
Performs any other duties assigned by management.

Qualifications

Certified Massage Therapist. Courses specializing in various Massage techniques (i.e. Thai, Swedish, Reiki, etc).
2-3 years experience as a Massage Therapist in a reputable Spa or Health Club
English & local language is a must
Integrity
Self-development

Job Purpose

The Chedi El Gouna Hotel is looking for a Spa Receptionist responsible to assist with the smooth running of the Spa. Providing guests with excellent customer service at all times giving adequate knowledge & information of all Spa services and retail products. Ensuring the booking system is accurate and efficient at all times, and charges are accurately posted.

Key Responsibilities

Quality

To be fully familiar with The Chedi El Gouna Service Standards and to follow these standards of service as they apply to your department.
To ensure high standards of cleanliness in the department.
To ensure the retail displays are clean, attractive and well stocked at all times
To assist the Spa Manager in the smooth running of the daily operations of the Spa

Customer

To keep up-to-date with the Guest Satisfaction results and to seek to positively influence these results by following The Chedi Hotel Service Standards.
To maintain a high customer guest service focus.
To always provide customers with an enjoyable and memorable experience
Constantly strive to increase guest satisfaction through quality, creativity, range and value for money available throughout the property.
To provide a courteous, efficient and professional service at all times.
To send confirmation letters each evening to the guests with details of their requested treatments.
To have a thorough knowledge of all well-being services and departments as well as other applicable services offered by the resort.
To ensure maximum room and therapist occupancy at all times.
To notify the Spa Manager immediately of any guest complaints
To be fully aware of current and future services offered by the resort and to make suggestions for improvement, expansion or creation of new services.
To remain up to date with local and international trends in the beauty, health and leisure services through internet, magazines and other applicable media.

Profit

To actively up sell all the appropriate Spa services to the guests.
To ensure that the departmental operation budget is strictly adhered to maximising revenues and minimising expenses.
To achieve daily & monthly sales targets set by the Spa Manager.
To prepare daily & monthly revenue reports as requested by the Spa Manager
To confidently recommend and up sell additional treatments to guests. To try to rebook them wherever possible.

People

To contribute positively to The Chedi El Gouna by providing both guests and fellow team-members with courteous, hassle-free service.
Fully aware of the objectives of the property and the department.
To seek direction and support on a daily basis.
To keep excellent relationships with team, peers, and all other colleagues of the hotel.
To report training needs to supervisor/manager.
To attend and actively participate in training sessions
To ensure punctuality, excellent grooming and hygiene.
To attend daily operations briefing with direct reports/supervisors.
To monitor vacation/R&R planning for the department.
To keep courteous, professional relationships with suppliers, colleagues from competition, and from other properties of The Chedi Hotels.
To organise and coordinate the appropriate treatment bookings and therapy rooms for each Therapist.
To ensure the towel displays are well stocked in the rooms and the rest room
To ensure the shower rooms are clean and well stocked with shampoo, conditioner & shower gel
To attend to all malfunctioning equipment and follow up
To write job requisitions for maintenance issues
To update the communications book on daily events if any
To write store requisitions for administrative implements and water. To ensure beverages are always well stocked and fresh for the guests
To ensure confirmation cards are sent to the appropriate guest rooms by 00 PM the evening before their treatment.
To assist in monthly stock counting and inventory controls
Ensure a high level of product knowledge of the resort, other outlets and the local area
To be completely knowledgeable about all the retail products and available Spa services
To study, evaluate operations and procedures and suggest improvements to the Manager
To assist in providing departmental orientation to newly recruited team members.
To attend and actively participate in weekly communication meetings and nominated trainings as requested by the Spa Manager
To have a complete understanding of and adhere to the hotel employee rules and regulations.
To have a complete understanding of and adhere to the resort’s policy relating to fire, hygiene, health and safety.

Qualifications

Language: Fluent English. (German, French, Italian an advantage).
Experience: At least 2 years experience in reception/customer service. Beauty therapy or hotel experience desirable.
Competencies: Excellent customer service experience. Able to work in a team and demonstrate good people and communication skills. Excellent grooming, presentation and organizational skills. Confident with sales.
Computer skills: PMS, Excel & word knowledge.

Job Purpose

Orascom Hotel Management is looking for an Executive Chef at Casa Cook El Gouna hotel, responsible for overseeing kitchen staff and ensuring the quality of food items, designing recipes and menus.

Scope

To be efficient and diplomatic in all situations involving any aspect of F&B where the reputation or image of the hotel is represented. To assist in preparing and implementing menus and specialty dishes for all outlets, to provide permanent control of food technology, maintaining standards of food purchasing, preparation, quality, hygiene, sanitation and decoration. To assist in organizing and managing daily kitchen operation, preparing budget, verifying payrolls, dishing costs and organizing food storage.

Key Responsibilities

To co-ordinate kitchen staff operation and organize communication of all outlets in order to provide effective production of high quality products according to business trends
To improve operation standards, implement new food technologies and work at food saving and preserving tangible effects.
To provide wide range of dishes on the basis of customer demand analysis and broad assortment of product, variety of menus, up-to-date concepts of food preparation and decoration.
To assist all chefs de parties to achieve best quality in food production and take part in working out new dishes.
To carry out control of product quality, food preparation technology, raw food product laying norms. Joint responsibility for quality of prefabricates and food produced by the kitchen, for correspondence with adopted standards, technological and calculations cards
To help the Executive Chef with organizing and conducting training for cooking methods and support the Training Manager in his/her activities.
To carry out on a regular basis food checks for spoilage and wastage and their correspondence with adopted recipes and decoration patterns.
To assist the Executive Chef and the Human Resources manager in providing the kitchen operation with qualified staff, organize staff properly, ensure that best experience and professional knowledge is utilized and a healthy work environment, meeting safety and hygienically requirements, is maintained.
To assist in implementation training, assessment and annual performance evaluations in cooperation with HR and Training departments.
To conduct regular departmental meetings and daily briefings with the Executive Chef and the outlet managers and other food and beverage heads of department.
To monitor food and beverage standards in all outlets and banquets ensuring that their heads of department take corrective actions as necessary
To make recommendations to Executive Chef for modernization of equipment, service methods, presentation and improved guest satisfaction.
To assist in the preparation of the department budget.
To help to ensure that the Outlets Operational budget is in line and costs are strictly controlled maximizing profitability.
To assist the Executive Chef to run the kitchen at an acceptable food cost.
To schedule employees in line with varying business levels in order to maximize productivity and minimize pay roll costs.
To deputize the Executive Chef in his absence.
To help to formulate and continually upgrade a Departmental Operations Manual, detailing standards of Performance, policies, procedures and service standards.
To interact with management of other departments within areas of responsibility and develops solid working relationships with them.
To assist in planning of menus and designing standard recipes to ensure consistent quality in food production, thereby satisfying guest needs and expectations.
To cooperate with stewarding, F&B cost control, F&B service, engineering, purchasing in order to ensure control of received food items, proper storage, monitor food costs, knowledge of new menus and their launching, proper operation of all equipment ,control of technological discipline, internal rules, sanitation and hygiene standards.
To implement effective training programs in the department in conjunction with the training manager and the Departmental Trainers.
To maximize employee productivity and morale within the department and consistently maintain discipline within hotel guidelines and local legislation
To help to ensure that all departmental reports, schedules, standards recipes, menus, food presentation photographs and correspondence are completes in cooperation with the Executive Chef and the F&B Manager accurately and punctually.
To help to ensure the proper requisitioning and controlling of supplies.
To attend meetings and briefings as directed by the F&B Manager and Hotel Management

Qualifications

High School/College Graduate, Master Diploma in Kitchen Management, Hotel Management Courses
Minimum of 5 years in a similar position at a five-star hotel
English language is a must, second language is a plus
Fully knowledgeable of MS applications, FIDELIO and/ or MICROS working knowledge, HACCP certificate
Building Organizational Commitment
Building Teamwork
Information Management
Problem Solving & Decision Making
Strategic Thinking
Adaptability/Flexibility
Concern for Quality
Results Oriented
Conflict Management
Cross Cultural Sensitivity
Relationship Building
Written and oral communication Skills
Listening Skills
Analytical thinking
Stress Management

Job Purpose

The Chedi El Gouna Hotel is looking for a Guest Relation Officer responsible for managing the Guest Relation Section and providing the highest professional services in accordance with the Company's quality service standards. They also act as a representative of the hotel management and handle all guest relation matters brought to their attention to the satisfaction of the guest.

Key Responsibilities

Has complete knowledge of the Hotel including the geographical layout.
Knowledgeable about all VIPs in-house, Hotel functions, and special events.
Greets VIP guests and escorts them to their rooms.
Interacts with all guests as well as individuals outside the Hotel.
Makes a courtesy call to in-house guests.
Inspects guest rooms daily, and insures that all in-house guests receive their daily amenities as per set standards.
Inspects arrival rooms of the day.
Prepares Welcome letters/amenities for all guests
During peak periods, provides help and support to the Front Desk, Executive Floor, and Concierge Desk with check-in, check out, and handling of guest requests
Handles guest requests and complaints in a polite and efficient manner, gives further instructions to the relevant staff if needed to ensure customer satisfaction, and maintains a record of all requests received from all guests. Follows up when necessary.
Looks out for daily birthdays of in-house guests and ensures the delivery of birthday cards and cakes to their rooms.
Relieves Business Center and Front Desk employees when needed.
Updates guest history profile.
Informs other operating departments, notably Housekeeping and Food and Beverage Departments on matters that concern them.
Performs related duties and special projects as assigned.
Analyzes guests’ comments and complaints and produces weekly reports.
Informs management of special events, functions, and problems.
Keeps a logbook with all VIP arrivals and requests.
Ensures that rooms are assigned according to the reservation & as per guest’s requests.
Implements & controls the policies & regulations related to staff health & safety, Grooming, service, and hygiene.
Attends & participates in daily briefings as scheduled.
Ensures that the previous day’s cancellations or no-show courtesies are removed from rooms.
Prepares a list of guests’ birthdays. For in-house guests, sends a cake and a card signed by everyone, while for guests abroad, sends a birthday card signed by everyone.
Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
Understands and strictly adheres to the Rules & Regulations established in the Employees Handbook and the Hotel’s policy on Fire, Hygiene, Health & Safety.
Ensures that all potential and real hazards are reported and rectified immediately.
Understands and strictly adheres to the Hotel’s Employee rules & regulations.
Reports for duty punctually wearing the correct uniform and name tag at all times.
Performs any other duties assigned by management.

Qualifications

Equivalent to a College Diploma in Hospitality Management.
Minimum of 3 years experience in a supervisory level position in the Front Office, preferably in a four or five-star hotel.
Operational knowledge of front desk operations
Knowledge of tourist and business-related information
Knowledge of hotel products and services
Knowledge of VIP welcoming protocol
Writing skills: able to write welcome letters and apologies to guests
Fluency in the local language
Fluency in English
Fluency in a third language is preferable
Proficiency in Microsoft Office software: Word
Proficiency in Fidelio

Job Purpose

The Chedi El Gouna is looking for a Floor Supervisor responsible for supervising the Room Attendants on their respective floors assignment.

Key Responsibilities

Supervises the work of room attendants to ensure all guest rooms and corridors are maintained to the highest standard of cleanliness and tidiness to ensure guest satisfaction and overseas that occupied rooms are serviced and that check-out rooms are serviced based on the arrival time of the next guest.
Inspects occupied and non-occupied guest rooms and takes corrective measures in order to meet Company standards in terms of cleanliness, maintenance, and supplies. Also, checks that housekeeping equipment is given proper care and maintenance whilst being used.
Carries out on-the-job training and is responsible for the grooming and conducting standards of the room attendants on their assigned floors.
Motivates employees to bring about excellent performance.
Participates in the evaluation of employees' performance once a year.
Keeps updated records of furniture movement and cleaning schedules of his/her section.
Verifies that pantries are equipped with all the necessary items needed in servicing guestrooms and that proper control is practiced to save expenses.
Signs in and out to master keys and pagers in the housekeeping office and ensures that all keys are returned.
Keeps themselves informed of hotel products and services knowledge in order to answer guest questions.
Answers all guest questions/requests in a friendly and caring manner, takes appropriate actions, or if needed, refers the matters to the relevant persons to handle. It may be providing information, giving an extra item such as a towel, etc.
At the end of the shift, does handover reporting special attention to guests, room status discrepancies, unusual situations, or incidents that need follow-up to ensure consistency and guest satisfaction.
Schedules general cleaning of 1 room per Room Attendant per day, and assists on scheduled cleaning on low occupancy.

Qualifications

Equivalent of a High School graduate.
2 to 3 years experience as a room attendant, preferably in a five-star hotel.
Fluency in the local language.
Basic English verbal and written.
Basic computer skills.

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Spa Therapist

Spa Receptionist

Executive Chef

Guest Relation Officer

Floor Supervisor